Corporate Policy

Introduction

FREQCON’s corporate policy reflects the company’s long-term orientation and mission statement.

The aspects of customer orientation, the quality of the products as well as the qualification and satisfaction of the employees, the long-term and cooperative relationship with suppliers and customers are at the core of the mission statement. These are also reflected in the specific corporate objectives for the fiscal year, which are timed to coincide with the annual internal audits and the management review.

The corporate policy is made available to all FREQCON employees in the form of the IMH and explained in training sessions. Similarly, the corporate policy is evaluated annually in the management review to ensure that it is up to date and realigned as necessary.

The corporate policy is composed of the following principles:

• Customer satisfaction is one of our highest corporate principles. We want to be a preferred supplier for all customers; this goal applies to all internal and external customers.
• Among the essential requirements of our interested parties (including customers) but also our internal objectives are the protection of the environment and the sustainability of our products and our actions.
• We are committed to tailor-made implementation and compliance with customer requirements as well as legal standards and regulations as a binding obligation.
• Our goal is a defect-free production; possible deviations from quality must not be passed on. Defects must be identified at the point of origin and handled appropriately. Identified sources of defects must be eliminated. Defect prevention has priority over defect detection.
• FREQCON’s high-quality products are realized through the efforts of our employees. The qualification and continuous training of our employees play an important role in this. We want to create an atmosphere that promotes good performance.
• Agreed deadlines must be met; after weighing up all influencing factors, meeting deadlines takes precedence over cost considerations. The quality of our thoughts and actions must not suffer even under deadline pressure.
• Every supplier relationship must be based on regular consultation, advice, support and a critical review of results.
• Currently, most of our developments are very customer-specific and reach market maturity only through resale by major customers. The independent development of our own products to market maturity is therefore the long-term focus of our growth, as well as the creation of the corresponding production capacities and further resources.
• This long-term focus on the growth of our company is also to be increased through the development of new regional markets.
• Continuous improvement of our performance (CIP), internal and external comparisons give us starting points to improve our own performance. This affects quality, environmental performance, technology and service, as well as the productivity and cost-effectiveness of our performance processes.